Process mapping is used to visually demonstrate all the steps and decisions in a particular process. A process map or flowchart describes the flow of materials and information, displays the tasks associated with a process, confirms the decisions that need to be made along the chain and shows the essential relationships between the process steps.

It’s important to include everyone involved in the process: staff, suppliers and customers. Everyone involved needs to clearly understand what the goals of the process are.

Process mapping can be quite simple or very complex, depending on the subject matter of the process in question and is one of the important foundations that many businesses are built on.

Clarity of processes underpins many disciplines within an organisation and is an essential component of digital transformation.